Refund policy

Returns & Exchanges

Each Gentry Print Co. piece is made to order specifically for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size or frame selections, or other preference-based changes.

Please review your selected size, style, and framing option carefully before placing your order.

Damaged, Defective, or Incorrect Orders

We want your artwork to arrive exactly as it should. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include your order number along with clear photographs of the item and its packaging. We will review the issue and work to make it right, including a replacement or refund when appropriate.

Cancellations & Order Changes

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted. If you need to request a change or cancellation, please contact us as soon as possible.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.